MEMPHIS, Tenn. — Nearly 200 residents at a Whitehaven mobile home community more than a month ago filed a petition to the property management demanding changes.
More than a month later some tenants told ABC24 they do not believe the list of demands they made were heard at all.
One couple shared with ABC24 why they are not giving up until something gets resolved.
Kassandra Garibay and her boyfriend Juan Contreras said they just want basic things done such as water leaks fixed and potholes repaved. Garibay said they have both lived at Wheel Estate for four years and would appreciate consistent communication with the complexes office employees, instead of feeling ignored.
"In the four years we've lived here, we've always had trouble kind of communicating with the office," Garibay said. "They claim they have these office hours, but majority of the time when we do try and go, they're never there."
According to Garibay, other concerns they yet to be permanently fixed are the gates and streetlights not working. She said while they have not experienced issues with water leaks, it does impact all the residents when the water does not work.
"They did something to it, but honestly it was just a temporary fix," Garibay said. "When the rain came, it honestly deteriorated and the potholes came back, so no progress has been made."
The whole ordeal is an inconvenience.
"To us, it just seems like a hassle because for random periods like around five hours, we're without water, and that's really troublesome for us," she added.
Last month, the City of Memphis code enforcement did cite the property for a water leak. The property's owner, Roots Management Group told ABC24 last month they were working on installing a new water main to avoid future leak. They also issued a letter stating they are considering making sure the community manager is available on-site at dedicated times.
Contreras said the potholes not being repaved throughout the property have caused scratches to his car, damaged his wheels and cost him a lot of money to fix his car.
"Man, a couple of hundred bucks already, and it's been like we said a long period of time that this has been happening," he said.
Garibay said they will not quit until their concerns are addressed. Wheel Estate is expected to be in environmental court this week. Many residents told ABC24 they are hoping a change will soon come after the court hearing.