MEMPHIS, Tennessee — UPDATE 3/24/2021 - Memphis Light, Gas and Water is offering Extended Payment Plans through April 30, 2021. This is a one-time payment plan that allows eligible customers to repay their past due balance over a 12-month period.
“We are committed to doing our part to help customers find their way back to normal,” said President J.T. Young.
To participate, customers are required to pay at least 25% of their total indebtedness upfront. The remainder is then set up on a payment plan for up to 12 months.
To enroll, customers can call 544-6549.
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3/1/2022 - Memphis Light, Gas and Water will resume disconnections for non-payment on Monday, March 8.
Extended Payment Plans are available to all customers until March 31. These plans require 25% of the total indebtedness up front, and then the remaining balance is set up on a payment plan for up to 12 months. Call (901) 544-6549 to sign up
Customers previously approved for the Extended Payment Plan are not eligible to reapply. The On Track program can assist low income customers with budgeting education, social services, and payment plans for up to 36 months. Call (901) 528-4820, email mlgwontrack@mlgw.org, or visitmlgw.com/OnTrack.
Find a list of available MLGW programs here: mlgw.com/residential/assistanceprograms. Additionally, Shelby County Community Services Agency’s Low Income Home Energy Assistance Program (LIHEAP) has funds available for utility assistance. Call (901) 222-4200 or visit shelbycountycsa.org/services/energy-assistance. A full list of community resources can be found here: mlgw.com/utilityassistance.