MEMPHIS, Tenn. — The Mississippi Public Service Commission (MSPSC) announced it has begun an investigation into the Holly Springs Utility District following complaints from customers.
The commission said it has scheduled a public hearing for Jan. 7, 2025, at 10 a.m. at the Woolfolk State Office Building in Jackson, Mississippi.
According to the commission, City of Holly Springs leaders have refused to provide access to the utility’s facilities and personnel, denying the commission’s jurisdiction which it says was granted by the state legislature.
The commission said the utility is accused of not delivering “reasonably adequate electric service,” including a “lack of utility management and system maintenance; lack of technical and engineering expertise; inadequate capital spending; inadequate storm response; and lack of adequate vegetation management plans.”
The commission said it issued a first set of data request to the city, which has 45 days to respond.
"We are taking a crucial step to ensure that residents of the Holly Springs Utility District receive the reliable and fair utility services they deserve,” said the Commissioners in a statement. “We appreciate the actions taken by the Mississippi Legislature granting us jurisdiction over the Holly Springs Utility District. This authority empowers us to take necessary actions to determine the root causes of the reported issues and hold the City of Holly Springs accountable for their service obligations as a utility provider.”