MEMPHIS, Tenn — Water service line records in Memphis have been in the process of being updated, according to Memphis Light Gas & Water, and this reportedly triggered their notification system to alert 2,300 customers about it.
The energy supplier said that some customers received multiple letters telling them that their lines would soon be replaced. MLGW said that during the week of Jan. 8, these customers should receive a corrected letter that states the following:
“While updating historical records, our system inadvertently sent you multiple letters regarding lead service lines. Your MLGW water service line has already been replaced or verified to be non-lead.
Please disregard the multiple letters you received about your MLGW water service line. We apologize for any confusion.
You can visit mlgw.com/leadservicedatabase to view the status of your MLGW water service line or contact us at 544-MLGW.”
MLGW said that the water service line records were being updated in preparation for the 2024 comprehensive lead service line survey.
