WASHINGTON — DirecTV customers who are stuck without ESPN and other Disney-owned channels can receive a credit from the cable provider — if they request it.
Disney Entertainment channels went dark on DirecTV Sunday night after the two were unable to reach a new carriage agreement during a busy sports weekend.
The company is offering a credit for customers who are affected by the outages. CNN reports that the credit is worth at least $20 to customers with DirecTV, DirecTV Stream and U-Verse services.
In order to apply, customers need to go to https://www.directv.com/tvpromise/ and put in their service and zip code. If they're eligible for the credit, it will show up on a future bill and will be applied in up to two billing cycles.
"Our contract with Disney has expired," the company explains on its website. "We appreciate your patience while we negotiate to offer you more flexible channel lineups and all your shows and sports in one place."
It's the second straight year that ESPN has gone off the air on a major carrier during the U.S. Open tennis tournament. ESPN was showing the fourth round of the U.S. Open when it went off the air on DirecTV at 7:20 p.m. Eastern Sunday.
ABC affiliate news stations, including those in New York, Chicago and Los Angeles, were also yanked from DirecTV's lineup.
The channel outage affects around 11 million subscribers using DirecTV.
"We’re pursuing every avenue to get your station back. To thank you for your patience, until the situation is resolved, we're offering you a bill credit," the DirecTV TV Promise site says.
The Associated Press contributed to this report.